Big Rapids Auto Repair

Great to hear!

That's the goal. Surprise - surprise, communication wins. Glad we nailed this one for you.

The coffee is my favorite kind also. Thanks for the great review.

Thank you for letting us know. I know it is not uncommon for us to run about 45 min on an oil change, but we shoot for under an hour. We are not really able to go under 25 min at the fastest, do to the amount of things we check during the oil change. I am sorry it took an hour. We do not look to compete with the quick lube in time, because we compete with competence. We strive to give you all the accurate information necessary to keep you safe. That information does require us to spend more time with your vehicle, and we should have told you it would be at least 45 min. I am sorry we forgot to inform you of the time restraint.

Thanks for the Bagels Jim.

We strive for 5 stars and I hope that all is well. We also know there is always room to grow and we hope to get better every year.

Sweet-Good to hear. I hope we make your day better than it was. Hey If you have a gmail account we would really appreciate a google review. They help so much!

Thank you so much, We strive for the best. Really appreciate the review

Thanks so much. If you have a gmail account we would really appreciate a google review. They help so much!

We are pleased that you enjoyed the experience. Thank you so much