1340 reviews

Big Rapids Auto Repair

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1

great job, a lot of discussion so I could make an informed decision

Hi, Thank you for the review, I think this maybe was accidentally a one star.

- Johnson's Automotive
5

They got the work done quickly and at the estimated cost. We immediately drove cross country with no glitches. Five stars.

Sweet thank you and enjoy. Anything you need we do as much as we can for our customers.

- Johnson's Automotive
5

Johnson's Staff, especially Bill and Adam, have always treated me with respect and my vehicle with greatest care. As one who is not auto knowledgeable, I appreciate the truth of issues and solutions for my car. Unfortunately my vehicle is not being backed by its original maker, yet Johnson's continuously stands behind their shop, mechanics and work. I am completely satisfied and will continue to use Johnson's for my vehicle care. I encourage anyone looking for a mechanic in the Big Rapids area to try out their shop. You will not be disappointed. They will treat you as family and speak with you in layman's terms. You will not be disappointed. Bill...thank you for all you have done for me! My gratitude is more than I can describe. Adam and mechanics are a wonderful team!

I trust that no matter who you talk to here, you will be treated with respect and compassion. It is our job on earth to do that. Thank you so much for the kind words.

- Johnson's Automotive
5

Got us back very quick. Very honest professional garage!!

Honesty is what we do and hard work is how we get there quickly. Thank you.

- Johnson's Automotive
5

They are always informative and helpful.

We enjoy informing our customers of needs. we also inform on what cars to buy or where to eat in town. Info is trapped inside our heads and we are happy to share.

- Johnson's Automotive
2

Brought in vehicle to fix driveshaft and for diagnostics on a limp mode problem. They fixed the driveshaft but said they couldn’t replicate the issue. I drove it home and on the way home I replicated the issue and still had a broken car. They must not have even drove it at all. Disappointed for sure cause that’s the 3rd mechanic that did the same thing.

The battery disconnect on the battery being turned off every time the vehicle sits reset all the adaptive strategy's and the codes. I remember this vehicle was driven quite a bit but it never went into limp mode for us. With no codes of strategy to look at on the scanner the problem could be any where. Could be throttle issue, worn transmission, wiring, computer, you name it. we needed to get the vehicle back without resetting all the computers. If you would like we would look at it again. Please do not turn the battery off though.

- Johnson's Automotive
5

Very timely and thorough work. Thank you Adam

5

Work completed in a timely manor

5

Fast service from friendly guys, comfortable waiting area, and always free WiFi!

5

A neighbor highly recommended Johnsons Automotive since I just moved to Big Rapids area. I described my problems I was experiencing with my 2003 Chevy avalanche, bad had 236 thousand miles on it. They diagnosed the problems, with getting parts for my problem it took them two days to repair the truck, which was fine with me. They found my universal joints arrested out and had some axle problems and of course an air conditioning problem. They replace them all and the truck is running great. So my neighbor's recommendation are Johnson's automotive was a good one the time it took to repair it and the cost was fair. I highly recommend them.

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