5

Respectful. Worked to get my appointment scheduled quickly. Very thorough inspection and detailed notes regarding troubleshooting and repair work completed.

2

My truck had a misfire in cylinder 2. I was told 129.95 to look at it. The report stated the tech could not locate the issue. Wanted an extra $360 to perform more diagnostic. I wanted a 2nd opinion. The tech brought my truck around and I asked him if he replaced the plugs and the coil when switching the from Cylinder 2 to cylinder 1. He said "Ya know, I should have marked the wires when I swapped them cause it got a little confused." I asked to quote changing only 1 coil and plug and was informed $411.00 I went for a second opinion at a different mechanic and they swapped all 6 coils and plugs for 307.65 out the door. My truck runs beautifully. Although the office staff was helpful and accommodating at Johnsons , I am left wanting of better technical skills from my mechanic. $129.95 to learn a lesson.

I do appreciate the information. I was totally forthright in my statements to you. I said when I removed the coils for testing I saw nothing electrically wrong with the coils themselves. When I had the coils out, I miss manage the positions and I wasn’t sure what was pretty confident that I put them in opposite holes to see if the misfire would move. It did not move and so I wondered if I put the same coil back in the same hole. So I told you this may have happened and it sounds like it did so we needed to pull the intake back off to swap the coils again or replace it one or the other you wanted a quote I got a quote together for a coil and if they replaced all six coils for $307 they probably bought the cheapest coils from AutoZone that you can get and I do not install those coils due to failure rate

- Johnson's Automotive - Mount Pleasant
5

Fixed me right up

Glad to here it. Let us if there is anything else, when you need us.

- Johnson's Automotive - Big Rapids
5

Professional, knowledgeable, clean, neat, friendly, a job well done

2

The service was great but I feel like labor was over charged and your diagnostics test is too high

I wish we could have earned more than a 2 star, and I also wish we could work for less, but I glad the service was great anyways. Thank you

- Johnson's Automotive - Mount Pleasant
5

Very thorough and very fast repair. Extremely happy!

5

Johnson Automotive is superior.I just moved to the Michigan area and not having a Land Rover service center to work on my vehicle it was stressful . After doing my research. I came across Johnson Automotive and read the reviews. Standing behind their work that was performed made it worry free . Kate at the front desk was so polite and courteous. I would take my vehicle back to Johnson automotive..

Thank you so much. We appreciate you

- Johnson's Automotive - Mount Pleasant
5

Awesome!

- Johnson's Automotive - Big Rapids
5

I appreciated the overall experienceit was the first time Ive used them and will likely use them again if needed. Nice location, friendly staff, great communication and fair pricing. Would recommend

5

Stopped in for a brake quote, Amanda was very nice and helpful, great sense of humor. Haven't decided yet on getting the repairs done.

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