DO NOT EVER GO HERE. I paid for an auto repair based on the shop’s diagnosis. They replaced a wheel speed sensor for $380, but the exact same problem came back immediately. The shop refuses to correct the misdiagnosis or refund me, so the service I paid for was ineffective and not delivered. They also quoted me ridiculous prices. You’ll find better and cheaper service elsewhere.
We asked you to come in so we could look at it again, when it left the shop days ago the light was off and the codes did not return. On the phone we stated that the sensor may have failed and we would gladly stand behind our diagnosis but we needed to test to see if the part failed or if we misdiagnosed the issue. I cannot give you a refund without proof that the issue we fixed or was not. The only way to do that is to have you go to another shop and pay for them to test it or come to us for a free diagnostic and we would tell you the truth. You can also go to another Napa Auto Care facility and they can do it under warranty there as well. If we misdiagnosed the issue, I’ll give you your money back. We stated that on the phone. Trying to give you all of the opportunities possible to get your vehicle fixed because we fix vehicles we don’t take people’s money not to fix the vehicle. If the vehicle is not repaired we need to get it back in to do a free diagnostic so that we can determine if the sensor we installed is faulty. It does happen. If it is not faulty, we misdiagnosed it, and we can give you the answer and we can change the costs of the original repair into an actual repair or this or that. There’s lots of things we can do, but we can do nothing without the vehicle. If you choose to bring the vehicle in, we hold no grudge we understand this is frustrating, we are here to help.
- Johnson's Automotive - Mount Pleasant