Johnson's Automotive - Big Rapids
Paid them to fix my oil sensor in my Mercedes-Benz. They did not fix it. The light went off as soon as I left the parking lot when I called them back, they said bring it in. I brought it back in. They looked at it. They told me they would give me a call the next day. They never did so I had to call them myself. It cost me $1300 for that sensor. He proceeded to say if I bring it back in a third time he will put the OEM part on it. You’re telling me I paid $1300 but I’m not to fix my part and put the cheap version on. Will never go back on top of it. They will not Refund Worst automotive shop I’ve ever been to. I had to take them to court now.
We could not get the OEM part in time for you. So we used a high quality aftermarket and your Mercedes is likely not liking the aftermarket part. We didn’t want to use the aftermarket part, but it was all that was available due to the national backorder on that sensor from Mercedes. We have ordered the part. It will take time to receive it and we have given you permission to have it diagnosed and repaired at the dealership as you said you were never going to come back. If they diagnose it differently and repair it and it fixes it, we will give you your money back, but if it is the same part that needs to be replaced, we have offered to do that at no additional charge using the OEM part, but it was going to take some time to get because it is on backorder from Mercedes. It is your prerogative. If you do not wanna come back I understand but we cannot just give you your money back for service and parts. We have to try to fix the vehicle. And you need to be gracious enough to allow us the chance to repair it properly. But we can’t fix the problem without the vehicle. And we don’t believe we miss diagnosed it, but the aftermarket part is likely just not up to the standards of Mercedes. Also, when it came in after you brought it to the dealership the first time, it was 2 1/2 quarts over full of oil and the dealership did that. They should never have added oil, left it over full like that and I don’t know what kind of damage that was caused. But I have some ideas.
- Johnson's Automotive - Big Rapids
