Big Rapids Auto Repair

I absolutely love johnsons automotive, when I first moved to the big Rapids area about 2 years ago, I was nervous to find a new mechanic. I had called all over to try and find one with reasonable pricing as well as one that actually knows what they're doing and my fiance and I settled with Johnson's automotive. We have been taking our cars there for repairs ever since. My recent trip there was to get a new connector placed on my headlight because my other one was burnt, I had went to two other places beforehand to try and get it fixed and they were rude and wouldn't replace it, you guys got me right in and about an hour later all my headlights were working again. Quick and fantastic service everytime I come there, reasonable pricing, and the interior of your guys shop is warm and inviting and you are always so nice to us whenever we come in, thank you for all your hard work!

Quick diagnosis & turn around. Greatly appreciated.

Our daughters car broke down and we had her get it towed to Johnsons to have them look at it and get an estimate. After they got it on the hoist they told us it was worse than we thought and said it would cost over 5000.00 to fix it. My husband told him that we would need to talk to our daughter and see what she wanted to do and hold off on the work. They then told my husband that the car was solid and if she decided to get a new car the tech would like to buy it from her. I called around and found a car dealership that was in Muskegon where we live that could get all the work done along with the same mileage motor, 3 year warranty, ball joints, tyrods, and stabilizer links and a heater we knew needed fixed for 3100.00. So my husband drove up there to pick up the car to find out they had most of the motor disassembled and almost out. He told them to hold off on the work and I told them we needed a couple days to make an informed decision before they did any work when I called to ask a couple questions about the motor and ball joints. When my husband got there the guy was being a complete jerk and refused to help my husband get the car on the dollie. The engine ran but has a whole in the block. Since they drove it into the shop he figured that he could drive it onto the dollie. No harm no foul. They had the engine half out there was no way he could drive it the few feet needed to get it on the dollie to get it home. He struggled with it for quite some time until someone finally came out to help him. Very poor attitude after we believe they just wanted the car to fix and sell. But when you are high balling jobs to the tune of well over 1000.00 more what do you expect. It is called price shopping. A college student does not have 5000.00 laying around to fix a car. But I guess since we told you to hold off on the work and you still chose to go ahead you will save us some money in the long run. Just to bad your toddler tantrum which i refused to believe when reading reviews was true as soon as you found out that we would not pay your inflated prices. Shame on you. I would like to thank the guy that finally came out and helped my husband after watching him struggle though.

Great customer service and repaired my car way faster than expected. Definitely will make you feel like #1 priority.

Great place for car service.

Always great and timely service.

Trustworthy and easy to work with!

Fast and excellent service. They coordinated my warranty work and got me back on the road.

Very good service, quick in and out, a little high in the price scale for the service that was done.

Scheduled my maintenance appointment right away, very helpful and friendly. Offered extra protection without feeling pushed into getting it.