Big Rapids and Mount Pleasant Auto Repair

Hello Jessica, we are disappointed to see this one-star review. We do understand that car troubles can be frustrating. At the same time, we expect our customers to know that some vehicle issues are intermittent. One moment everything is great, the next not so much. It's like a child who is sick at home and shows no signs at the doctor's office. Knowing this, it is easier to understand why we spent extra time trying to diagnose the problem. We went the extra mile (test drives, diagnostics, etc. at no extra charge) to get the problem to replicate itself. Lastly, we invited you to bring it by when it is acting up again and we will test it further (no charge). Bringing a vehicle back to the shop is common, but not everyone will offer to invest more time at no charge. Ultimately, we are glad another shop was able to look at the car while it was acting up and diagnose the problem. We wish it was acting up when we had it, but unfortunately, that was not the case. You have the option to keep your review at one star. You also have the option to increase it by a star or two. Most people reserve the one-star review for situations where no attempt was made to remedy the situation. That is not the case here. We wish you safety on the roads and the best of luck in the future.

Tyler, you left a one-star review for the same vehicle and issue as Jessica. Our full response has been left with Jessica‘s review. However, We truly wish you the best and we hope to provide the best to all our clients. Sometimes the vehicle's issue is intermittent. We truly wanted to get you the answers. We tried hard but it was not acting up. We asked you to come back at no charge when it was acting up, but it looks like you went with another option. Thank you.

Thank you for your 5-star rating, Max! We are glad to hear that you had a positive experience with us at Johnson's Automotive Repair. If you have any other feedback or need assistance in the future, please feel free to reach out.

Thank you for your positive review! We are thrilled to hear that you had a great experience with our team. We look forward to serving you again in the future!

Thank you for your kind words! We are thrilled to hear that you had such a positive experience at our shop. We always strive to provide excellent customer service and ensure our customers feel valued and well-informed throughout the repair process. We look forward to serving you again in the future!

Thank you for your kind words, Catherine! We're glad to hear that you had a positive experience with our team. Adam and Greg will be pleased to know that you appreciated their work. We look forward to serving you again in the future.

Thank you for the 5-star rating, Larry! We appreciate your feedback and look forward to serving you again.

Thank you for the kind words, Martyn! We are thrilled to hear that you had a great experience with us. We look forward to helping you with your next repair.

Thank you for the 5-star review, Laurie! We appreciate your kind words and are glad to hear that you had a positive experience at our repair shop. We always strive to provide honest service and multiple repair options without any pressure. We look forward to helping you with any future repairs you may need!