Big Rapids Auto Repair

quick response, always polite , tech discovered additional problem & gave me an estimate.

I called at 8am and they got me in at 10 the same day. Phenomenal service!

Took in my car with a working A/C that needed checked for a leak. Had to pay $80 for them to spend 20 minutes looking at it and then tell me the compressor wouldn't work and needed replaced. I knew better and left. Went home, put in a can of freon and everything works fine. I think they are scamming to replace AC compressors. Only thing good to say is they were friendly but I won't be going back.

They got me in quickly and it was fixed the same day! They did a very good job of communicating with me and letting me know the estimate before repair. Great Job! I would go back again

The team at Johnson Automotive figured out our issues and finished a day early! We are always pleased with the service and professional manner in which they conduct business.

I was driving home to Chicago from Elk Rapids and my car just full on went out on the side of the highway. I had to leave my car overnight on a Sunday at Johnson’s, not really knowing what was wrong or even if this was an okay place to leave my car. I heard from Mike by 8:10am on Monday (they open at 8) he was SO professional and SO patient with me. I was very nervous to drive my car home as I was over 3 hours away he reassured me that they did a complete look over my car, told me everything that was going on and had someone take the car out to ensure that it was safe to drive. Mike called me 4 times (because I asked) to check in and update me as well. I was really impressed and super appreciative for their service and their patience. If my car ever breaks down again in the middle of Michigan, I will be sure to take it here. I highly recommend. Thank you!

Personable and professional! Johnson's Automotive went above and beyond to help me get back on the road. I highly recommend stopping in!