Called a few days ahead to set up appointment and was a bit disappointed that it took all day. Was impressed that they stayed late to finish it. The front desk person was extremely polite and friendly. Was disappointed that they are recommending over $4000 in additional repairs. Only 46,000 miles. Several repairs, when I looked online are not even considered until 70-100,000. Wow! Am getting a second opinion on that. Needed the brakes done. They were definitely going bad. Car is working better with new brakes. They even showed me the rotors. They did look bad. We have always had excellent service on the work we have had done there. I have since received a phone call from Johnsons explaining that these things are not dire and may not need to be dine for a year or 2. The conversation I had was we will get the brakes done and then we can look into scheduling the rest. I appreciate the explanation and clarification. Thank you.
Thank you for your honest feedback and for trusting us with your vehicle, Kathy. We are happy to hear that our front desk team made your time at the shop a bit more enjoyable. We deeply appreciate your patience. Sometimes repairs can take a while, depending on the situation. Our priority is always your safety on the road. We're glad our follow-up call brought clarity and assurance. We often provide information about what may be coming down the road for repairs. It keeps our customers from being taken by surprise with unexpected repairs. Whenever you need future work, feel free to reach out to us. We look forward to continuing to serve you with excellence at Johnson's Automotive Repair!
- Johnson's Automotive