1520 reviews

Big Rapids and Mount Pleasant Auto Repair

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5

Great people down at Johnson’s. They really seem to put their customer’s problem in context. I brought in my Toyota RAV4 yesterday evening for what seemed like fuel pump issues. Being from out of town, I was itching to get back home as soon as I could. Bill heard me out on that, managed to fix the problem temporarily without having to do any servicing, and had the car back to me by the next morning; I didn’t have to miss more than a day of work and school because of that. Huge thanks for that kind of quality service. If I ever have trouble in Big Rapids again, I know where I’ll go.

Bill is pretty awesome isn't he. I love to hear you made it home and work. Thank you

- Johnson's Automotive - Big Rapids
5

Always a pleasure. I know I can depend on you guys! Thanks.

5

I am very pleased with the work performed at Johnson's Auto. There honesty and trustfulness is well appreciated. I would recommend there work to anyone seeking auto repairs.

1

I would like to know what happened?

- Johnson's Automotive - Big Rapids
1

Very, very rude. I asked one question and they cut me off and spark a attutude. Sorry I'm a teenager out on my own with only a part time job and no experience with cars thanks for making me feel like Less of a person. I will NEVER even try to go here for anything.

Thank you for telling us your honest opinion. That is wrong of us to come across in this way. I am sorry when we did this, and I believe it did happen. I will say that this behavior has been addressed and should not continue. We strive to make things easy and I am sorry if your experience was anything less then that. We would like an opportunity to serve you the same way we have with all of our 5 star customers. please accept my apology and if you can give us a chance on your next vehicle issue, we appreciate it.

- Johnson's Automotive - Big Rapids
1

Very, very rude. I asked one question and they cut me off and spark a attutude. Sorry I'm a teenager out on my own with only a part time job and no experience with cars thanks for making me feel like Less of a person. I will NEVER even try to go here for anything.

Thank you for telling us your honest opinion. That is wrong of us to come across in this way. I am sorry when we did this, and I believe it did happen. I will say that this behavior has been addressed and should not continue. We strive to make things easy and I am sorry if your experience was anything less then that. We would like an opportunity to serve you the same way we have with all of our 5 star customers. please accept my apology and if you can give us a chance on your next vehicle issue, we appreciate it.

- Johnson's Automotive - Big Rapids
5

A group of honest people. Very honest!!!

5

Always do a good job. Won't do unnecessary work. Fair pricing.

Good Truck. Thank you for giving us the fuel pump assembly job. It is always things we don't want to do, but have to do. We appreciate you and look forward to talking soon.

- Johnson's Automotive - Big Rapids
5

Great work and very good prices. Was left the another shops mess, they corrected for the transmission (by it got real mess). Very happy over all, and coming for other service needs.

5

These guys were top notch when I had a problem with my vehicle. They went above and beyond helping me. Gave me a fair price to fix my SUV. Could not be any happier! Great service

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