Had my vehicle dropped off on the weekend. When I spoke to the shop on the phone to discuss the truck they were extremely rude to the point of yelling. Paid to have truck towed to another shop just to avoid using them.
You are obviously upset but we tried hard to explain to you that your father had just given us the unlock code for the door (keys were locked inside) just moments before you called us. We could not get a word in because you expected the truck to have been diagnosed already and again would not let us explain the truck had not been looked at just yet and that the service writer had only started the truck and there was no light on excepted the check engine light and he noticed it may have been misfiring. No battery light as you explained and that we needed to get it in to diagnose what was going on. You said you knew already that it needed an alternator because you are a mechanic. I don't know what is wrong without looking into it, and I do know how mad customers get when we just install parts and then call and say the light is on and it is still not charging, would you like me to look at it now. We had a full schedule and we were trying to get it worked into the schedule. We could not have fixed it without being able to get into the vehicle and we need to ensure that all customers are in our schedule. Sorry we could not help. We do strive to do our best and I think if we could have explained that we could have helped you out. Thank you
- Johnson's Automotive - Big Rapids