1488 reviews

Big Rapids and Mount Pleasant Auto Repair

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5

Thanks so very much for picking me up at the cancer center to pick up my car, and for going above and beyoond to help me figure out how to open that rear door. And for cleaninging out the catch of bird seed under the consol. Really appreciate it. Need my wheels. Thanks for the great service. Barb Larie

5

Great service. I brought a vehicle in and Johnson's repaired the vehicle quickly and for a very fair price. I highly recommend Johnson's for auto repair! We always take our vehicle to Johnson's.

5

Fixed the heat in my car for half of the estimated price! Friendly, honest staff who have earned my loyalty....no more shopping around for me. Thank you, Johnson's!

1

Had my vehicle dropped off on the weekend. When I spoke to the shop on the phone to discuss the truck they were extremely rude to the point of yelling. Paid to have truck towed to another shop just to avoid using them.

You are obviously upset but we tried hard to explain to you that your father had just given us the unlock code for the door (keys were locked inside) just moments before you called us. We could not get a word in because you expected the truck to have been diagnosed already and again would not let us explain the truck had not been looked at just yet and that the service writer had only started the truck and there was no light on excepted the check engine light and he noticed it may have been misfiring. No battery light as you explained and that we needed to get it in to diagnose what was going on. You said you knew already that it needed an alternator because you are a mechanic. I don't know what is wrong without looking into it, and I do know how mad customers get when we just install parts and then call and say the light is on and it is still not charging, would you like me to look at it now. We had a full schedule and we were trying to get it worked into the schedule. We could not have fixed it without being able to get into the vehicle and we need to ensure that all customers are in our schedule. Sorry we could not help. We do strive to do our best and I think if we could have explained that we could have helped you out. Thank you

- Johnson's Automotive - Big Rapids
5

I brought my Ford Fusion to Johnson’s Automotive to repair an issue with the vehicle clunking when turning. They investigated the problem, called me with specific details regarding what they found, and recommendations for repair. They gave an accurate estimate for cost, and stayed within scope of requested repairs. The vehicle was dropped off, serviced, and picked up on the same day. Their communication, speed of service, and professionalism is excellent. I would recommend Johnson’s to anyone requiring auto service in the Big Rapids area.

5

We believed your alternator was OK, and did not need to be replaced. Hope all is well still. Thanks for the opportunity

- Johnson's Automotive - Big Rapids
5

Johnson’s Automotive does exceptional repair at a reasonable price. I have trusted them with my vehicle for years. The repair manager gives you all your honest options & lets you decide. I trust them with my life & would recommend them to all those I care about.

Linda and Warren KLOPE, always an honor to work for you. Thank you for your many years of Love and Attention. We thank you from the Bottom of our hearts.

- Johnson's Automotive - Big Rapids
5

Johnson’s Auto is professional, honest, trustworthy and do a great job every time. I have trusted them for 5 years with both of our vehicles for 5 years.

5

Great people down at Johnson’s. They really seem to put their customer’s problem in context. I brought in my Toyota RAV4 yesterday evening for what seemed like fuel pump issues. Being from out of town, I was itching to get back home as soon as I could. Bill heard me out on that, managed to fix the problem temporarily without having to do any servicing, and had the car back to me by the next morning; I didn’t have to miss more than a day of work and school because of that. Huge thanks for that kind of quality service. If I ever have trouble in Big Rapids again, I know where I’ll go.

Bill is pretty awesome isn't he. I love to hear you made it home and work. Thank you

- Johnson's Automotive - Big Rapids
5

Always a pleasure. I know I can depend on you guys! Thanks.

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