Big Rapids Auto Repair

Love Johnson's Automotive! Every encounter I have had has been very helpful. I have an older vehicle and they have always been honest and thorough about what was wrong with my car. Price wise, they are comparable with other repair shops in the area. But I will always chose them over anyone else because of their great staff, very clean shop, and the extra services they gladly offer (like picking up/dropping off from home or work). Last year, I needed a transmission rebuild and brought my car to them because they have a person who specializes in transmissions. He was not going to be in for a few days. So Johnson's gave me a car to drive in the meantime! And they still continue to go above and beyond. Thanks for the great service!

I do not know anything about cars. I was pleased at how well they explained this situation concerning my car and the options I had. Service was quick and dealing with the staff was a joy.

Very professional and helpful - good service at a fair price - Highly reccomend

Wow, this is a great auto service center. I was traveling, had a breakdown on Friday at 3pm, and thought I needed a new starter. "Bring it over; we'll get you running and to your destination today." Well, they inspected, found a loose wire on my starter, and had me OTD in 40 minutes. Many service centers would have added parts, but these guys were not padding my bill. Wonderful. I heartily recommend them. Thanks, Rick from Holland, MI.

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Went in for a serpentine belt replacement. Was told the AC compressor has seized up which I kind of thought something else would be wrong since the belt looked in good condition. No problem there. Asked if the compressor could be bypassed since AC isn't absolutely vital. Told no it cannot be. Looked online on foreign car forums and yes it can. Also asked a mechanic and told yes it can be. Agreed to the repair before I knew that so just decided to have it done since the part would have already been ordered. Got the car back and was told the dipstick broke off when they checked the oil. Had just checked the oil 2 days earlier and the dipstick was fine. So then I leave the shop after paying a lot of money, get about 500 ft and the car dies. So I limp the car back to the shop and let them know it died. Guy says they ALWAYS test drive so he has no clue what could be wrong. They bring the car back in and somehow forgot to tighten a clamp which affected the air flow. They did tighten the clamp and car seemed fine but check engine light did come back on. So I got the dipstick out of the tube using a drill since they broke the handle. Looks like they just yanked on the dipstick because just below the handle the metal is bent. Also my check engine light is still on with no explanation. Needless to say I will not be returning to this place. There are many other shops in town that I think would be better. Only reason I went to this place is because it was close to where my serpentine belt broke.

Stopped in late in the day for a heater problem, was taken care of and an hour later heat in my truck so hot you could bake a turkey!! Get work, friendly staff, and more than fair prices. From now on all my vehicles will be taken here for issues. Once again a hearty thank you!!!

Very great customer service.

Another successful repair performed with honesty and integrity. If given a choice, I won't take my vehicles anywhere else.

Went way above and beyond to fix the problem and even worked late to get the truck back on the road. Awesome service.