Big Rapids Auto Repair

Great job as always.

Honest and direct communication.

Did a great job in a timely manner.

I appreciated that Johnsons called and gave update on repairs and differences in cost.

Fast and efficient!

Couldn't ask for a better group of people to work with.

If I could give them negative starts I would! Took my car here because the headlights were malfunctioning at night. Which is very dangerous and concerning. They made me aware of $129 diagnostic fee, which I believe is fair. But then they called to ask if they could have two more hours because I have not figured out the issue and my radio was not corresponding with the system. I asked if this was going to resolve my headlight issue as well because I’m not really concerned about my radio that’s not why I brought it in. And they said yes, they think that this might be an overall fix so I okayed another two hours at $129 an hour. After that I had about a $400 fee, they had not figured out what was wrong with my headlights yet and asked to bring it back as they were driving it during the day and did not see the headlights acting up. I asked how I would do that as it only happens at night and they suggested to bring it back a different night so they could keep it overnight. I agreed and brought it in days later when they were available. After keeping it overnight, I received another phone call the mechanic wanted three more hours to diagnose it. They couldn’t tell if it was a wire issue or a modular issue. I asked if I was understanding correctly, it was going to be near $1000 just to figure out what was wrong with my car without any repairs? They confirmed that that was a case. Needless to say I declined the three extra hours and will be picking my car up and taking it to a dealership or different shop. My mind is blown I’m out at $400, without use of my car for several hours in exactly where I started. Do not take your car here.

Honesty and Integrity and efficiency. Johnson's Automotive is the only choice for me and my family.

Always good care and character up front, always highly technical and knowledgeable service out back, always unmatched integrity throughout the organization! I do not trust my vehicles to anyone else! They always go above and beyond the problem fix with diagnostics that save major problem costs by supporting continuous prevention upkeep!