While dropping off my vehicle, the person at the front desk came across to me as rude, was difficult to work with, and the information from them was so unclear; I had to double-check the shop was capable of working on the vehicle. I was quoted a grossly inflated price. I called another shop, and the total price was about $1,000 less, with OEM parts. I would not return here.
We are sorry to hear this about your experience. We always strive to provide clarity, but it seems there was a misunderstanding that left you felling uneasy. We want you to feel valued and heard. Please give us a call at 231-796-3700 if you would like to discuss this further or understand why we suggested a different repair plan for your vehicle. If your experience at the other shop is a good one for you, we are happy that you found a good fit for your needs. If not, please stop by in the future. We would be honored to work with you. Either way, we wish you the best.
- Johnson's Automotive