1353 reviews

Big Rapids Auto Repair

Johnson's Automotive
1305 North State St,
Big Rapids, MI 49307
(231) 598-6053Review Us on Google
Johnson's Automotive - Mount Pleasant
617 East Pickard Street,
Mount Pleasant, MI 48858
(989) 815-2640Review Us on Google
3

So far the service on our vehicle has been good. They've done good work. The guy at the front desk however could be a little more personable. I can't say he's been rude but he doesn't present himself as very friendly either. So far that's been your only downfall.

Thank you for letting us know about the concerns, and I believe these issues have been resolved. We now have 2 service writers and this has reduced the stress on one mans shoulders. He is revealed and knows that his stress was leaking through. Thank you

- Johnson's Automotive
1

I came in to get a estimate for our vehicle and I was talked to rudely and Had a lot of hostility towards me because I stated what was wrong with the car and he did not believe me as if what I was saying that was wrong didn’t needs to be fixed.

Sorry, We should have just given you a quote. We did not mean to argue with you. I think we just wanted to look at it before we gave an extensive quote on repairs, we see often are not the cause of the complaint. We should have done the quote and then talked about getting it in to look at it, before the repairs are scheduled. sorry

- Johnson's Automotive
5

Excellent service. These guys are there to help you out.

4

They had everything for the power ram, And have been helping me return her to her formal glory !

Cool truck. We are the first to admit we are not a restoration shop, but we do our best to try and give the same service to the classic car market with what we can get locally. Thanks for working with us

- Johnson's Automotive
5

I always receive excellent service at Johnson’s Garage! I would recommend their service to everyone I know!

5

Thanks so very much for picking me up at the cancer center to pick up my car, and for going above and beyoond to help me figure out how to open that rear door. And for cleaninging out the catch of bird seed under the consol. Really appreciate it. Need my wheels. Thanks for the great service. Barb Larie

5

Great service. I brought a vehicle in and Johnson's repaired the vehicle quickly and for a very fair price. I highly recommend Johnson's for auto repair! We always take our vehicle to Johnson's.

5

Fixed the heat in my car for half of the estimated price! Friendly, honest staff who have earned my loyalty....no more shopping around for me. Thank you, Johnson's!

1

Had my vehicle dropped off on the weekend. When I spoke to the shop on the phone to discuss the truck they were extremely rude to the point of yelling. Paid to have truck towed to another shop just to avoid using them.

You are obviously upset but we tried hard to explain to you that your father had just given us the unlock code for the door (keys were locked inside) just moments before you called us. We could not get a word in because you expected the truck to have been diagnosed already and again would not let us explain the truck had not been looked at just yet and that the service writer had only started the truck and there was no light on excepted the check engine light and he noticed it may have been misfiring. No battery light as you explained and that we needed to get it in to diagnose what was going on. You said you knew already that it needed an alternator because you are a mechanic. I don't know what is wrong without looking into it, and I do know how mad customers get when we just install parts and then call and say the light is on and it is still not charging, would you like me to look at it now. We had a full schedule and we were trying to get it worked into the schedule. We could not have fixed it without being able to get into the vehicle and we need to ensure that all customers are in our schedule. Sorry we could not help. We do strive to do our best and I think if we could have explained that we could have helped you out. Thank you

- Johnson's Automotive
5

I brought my Ford Fusion to Johnson’s Automotive to repair an issue with the vehicle clunking when turning. They investigated the problem, called me with specific details regarding what they found, and recommendations for repair. They gave an accurate estimate for cost, and stayed within scope of requested repairs. The vehicle was dropped off, serviced, and picked up on the same day. Their communication, speed of service, and professionalism is excellent. I would recommend Johnson’s to anyone requiring auto service in the Big Rapids area.

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